General Terms of Delivery

1. Applicability

These terms apply to a moving service ordered for private purposes and taking place within Finland's borders. In these provisions, the consumer is referred to as the Customer. The party that undertakes the move is referred to as the Moving Company. The Moving Company is responsible, in accordance with these provisions, for performing the service in its entirety, even if another party performs the service wholly or partly on the Moving Company's assignment.

2. Formation of the contract

The Moving Company must offer its customer the possibility to make a request for quotation through the company's website. The customer fills in the quotation request form and sends it to the Moving Company, which makes an individual offer to the customer. If the customer makes the request for quotation by phone or electronically, the Moving Company nonetheless gives the confirmed offer in writing. The contract between the customer and the company is formed when the customer accepts the offer given to them and the company confirms that the contract has been formed.

3. Scope of the assignment

The assignment covers the transfer of household movable property from the agreed point of departure, from inside the apartment, to the agreed destination address, inside the apartment, including the loading of the moving goods onto the vehicle, their unloading from the vehicle, and moving them inside the apartment at the destination. The scope of the assignment and its start time are shown in the order confirmation.

Unless separately agreed, the assignment does not include the following services:

• Disconnection/attachment of fixed furnishings and various household appliances belonging to the home, nor the disassembly/assembly or installation work of these and of the furniture to be moved

• Protection of the property's surfaces and of the furniture to be moved

• Transport of valuables, money, bank books, securities, precious metals, jewellery or other similar valuables

• Moving of safes, pianos or other exceptionally heavy items

• Transport of items that pose a danger to persons and/or property, e.g. flammable substances, explosives, corrosive or foul-smelling substances, weapons and ammunition

• Transport of animals and living plants and their storage containers (e.g. aquariums, terrariums)

• Cleaning services

• Moving of items requiring temperature-controlled transport

• Moving boxes and packing material

3.2 As our recycling service centre we use HSY's sorting-station centres; the sorting-station charges we state are estimates. The final sorting-station cost is determined only once the sorting station's staff have made the final assessment.

3.3 Validity of the offer. Our offers are valid for 7 business days or for as long as there is capacity available.

4. The Customer's obligations

The Customer must report all matters that may be considered relevant to the performance of the assignment:

• when the moving destination is a new-build property

• the amount of movable property to be moved, the living floor areas, and the storage spaces at the points of departure and destination

• the access road and the functionality of the lifts, as well as their weight limits and other usage restrictions, at both addresses

• exceptionally heavy and space-consuming items, such as a piano and large cabinets

• an item or items that, because of their characteristics, may cause damage to persons or to transport equipment

• exceptionally valuable items or groups of items, as well as easily breakable items

• matters that may endanger occupational safety

• an increase in the amount of goods after any assessment visit

The Customer must make a list of exceptionally valuable or easily breakable items, such as paintings and antiques. The Customer must give a written estimate of the market value of these items. If the Customer does not give the Moving Company in advance the information mentioned in this section, the Customer is liable for any damage caused to the moving goods in accordance with what is stated in section nine. If the Customer, without the Moving Company's written consent, gives for delivery the products mentioned in section three, the Customer is liable for the goods during the assignment and is obliged to compensate the Moving Company for the delivery of the goods in question and any damage caused during it, to the extent that it results from the Customer's error or omission. With regard to dangerous goods, what is laid down in the Road Transport Contracts Act is followed. Protection of the moving goods and of the property's surfaces, if the service has not been ordered from the Moving Company.

5. The Moving Company's obligations

The Moving Company's obligation is to perform the assignment professionally and with due care. The Moving Company must also, with due care, take the Customer's interest into account. The company has a duty of confidentiality regarding all information, items and their values relating to the Customer's assignment. The Moving Company is liable for the loss, reduction or damage of the goods during the period between taking them into transport and handing them over, in accordance with the provisions of the Road Transport Contracts Act.

The company has insurance in accordance with the Road Transport Contracts Act for liability concerning the goods to be transported (road-transport insurance), as well as liability insurance for personal injury and property damage caused to third parties (operational liability insurance). On request, the Moving Company gives the Customer advice on protecting and packing the moving goods and the property's surfaces, if these are not part of the content of the assignment. If the Customer has made a list of exceptionally valuable or easily breakable items in accordance with section four, the Moving Company must inspect the listed items at the start and end of the assignment. If the Customer has done the packing themselves, the Moving Company inspects these packages and the visible moving property externally.

6. Pricing

Invoicing is done in accordance with the offer sent individually to the customer. Prices include the value-added tax in force at the time. The payment terms of the service are defined in the order confirmation. The Moving Company may require security from the Customer to secure the payment receivable if, in connection with any credit check, it turns out that the customer has a payment default entry. If the Customer does not pay for the service in accordance with the contract, the Moving Company has the right to charge late-payment interest in accordance with the late-payment interest rate announced by the Bank of Finland at the time.

6.1 Invoicing is done in accordance with the offer; any time exceeding it is charged for each started 30 minutes in accordance with the pricing itemised in the offer. The customer gives approval for the additional charge by allowing the moving work to continue after the original time estimate has ended, even if an additional-payment link has not been sent. The billing time starts when the personnel set off from our premises and ends when the personnel have returned to the same premises.

6.2 If the customer chooses invoice as the payment method, the Customer must have their credit information in order. Credit information is checked at the initiative of Suomen Opiskelijamuutot Oy. If credit defaults appear in the credit check, the customer must pay for the ordered service in advance.

7. Cancellation of the assignment

The Customer has the right to cancel the assignment. If the cancellation is made at least five (5) business days, including the notification day, before the assignment is due to begin, the Moving Company has no right to compensation arising from the cancellation. If the assignment is cancelled less than five (5) business days before it begins, the company has the right to invoice compensation equal to three (3) hours' charge of the capacity reserved for the work in question. If the assignment is cancelled after it has already begun, the company has the right to compensation in full for the time already spent on the assignment, as well as compensation equal to three (3) working hours' charge.

8. The Moving Company's liability for compensation

The Moving Company is liable to compensate the customer for damage it causes and for the loss of household movable property, unless the Moving Company can show that the damage or the loss of household movable property results from matters or obstacles that it has not been able to influence, that it has not been able to prepare for when making the contract, and the consequences of which it has not been able to avoid or otherwise prevent. The Moving Company's liability for the loss, reduction or damage of goods taken into transport is limited, in a domestic move, to the compensation under the Road Transport Contracts Act.

Items belonging to the movable property with a unit value of more than EUR 2,000 must be insured separately. For art and antique items, a written list must be provided with the items' values, as well as a certificate of authenticity, a proof of purchase, or an appraiser's statement. In domestic transport, the maximum amount of compensation is EUR 20 per kilogram missing from the total weight of the goods. The liability for compensation does not cover sentimental value, indirect damage or losses. The Moving Company's liability for compensation may be limited or removed entirely if the Moving Company shows that the damage that occurred to the goods taken into transport results from the following matters:

• Error or omission on the part of the Customer (for example, packing, unpacking or loading performed incorrectly by the Customer, incomplete or incorrect marking of goods, incorrect instructions given by the Customer, or failure to fulfil the reporting obligation under section four).

• Moving goods that, because of their characteristics, are particularly susceptible to minor damage or to weather variations during moves (e.g. living plants, foodstuffs, temperature-sensitive moving goods, minor damage to the surfaces of furniture).

• Damage to electronic devices without clear external damage. Outside the Moving Company's liability are all electrical and IT damage events, such as file backups, the destruction of programs and files, damage caused by disconnecting/connecting cables etc. to the wrong place, and other comparable damage events.

• The Moving Company shows that the damage that occurred to an item results solely from the item's defective quality. For example, the poor condition of furniture or its originally inadequate assembly or assembly contrary to instructions.

The liability for compensation does not cover furniture if unscrewable legs are attached to the movable property during transport and have not been appropriately removed.

9. Omission attributable to the Customer

If it has been agreed that the Customer participates in performing the assignment, for example by packing or by providing carrying assistance, and the Customer does not perform this within a time that is essential from the point of view of performing the assignment, the Moving Company may suspend the work until the Customer has done their part. The company then has the right to compensation for the costs arising from the omission caused by the Customer, unless the Customer can show that the omission occurred on the Moving Company's part. The Moving Company may terminate the contract if an omission attributable to the Customer is materially significant to the performance of the assignment. The Customer's liability for compensation is determined in accordance with section seven.

10. Complaints and complaint periods

The Customer must inspect the moving goods and verify any transport damage within a reasonable time after the performance of the assignment; the 7-day complaint period mentioned in these terms of delivery is considered a reasonable time. If the Customer wishes to present a claim to the Moving Company, they must notify the company of this in writing within 7 days of the move being performed at the latest. The complaint and the notice of claims must be given in writing or otherwise verifiably. The complaint period also applies to storage moves. If the Customer does not act in accordance with the above instructions, the Moving Company is released from liability.

The Moving Company's employees and the Customer must be able to clearly identify the event that led to the damage to the goods or property. If mutual identification cannot be made, the damage is not covered by compensation.

11. Disputes

If disagreements arise between the Customer and the Moving Company, the primary aim should be to reach a bilateral agreement. If, despite attempts, agreement is not reached by mutual understanding, matters are resolved in the District Court.

Other terms of delivery: Terms of delivery for corporate moves